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Terms and conditions

1. DEFINITIONS AND INTERPRETATION

'Agent': The travel agency nominating employees to be trained as Thailand Travel Experts.
'Thailand Travel Expert': A Nominated Person who has successfully completed the Principal's training course and been accredited with such status.
'Intellectual Property': Any patent, copyright, registered design, trademark or other industrial or intellectual property right subsisting in respect of the information supplied by the Principal, and applications for any of the foregoing.
'Nominated Person': The individual employee of the Agent who is either receiving training for or has been granted Thailand Travel Expert status.
'Principal': Representative Office of Tourism Authority of Thailand for Romania and Bulgaria , Str. Pictor Rosenthal nr.23, sector 1 Bucharest, Romania
'Restricted Information': Any information which is disclosed to the Agent or the Thailand Expert by the Principal pursuant to or in connection with the performance of this Agreement (whether orally or in writing and whether or not such information is expressly stated to be confidential or marked as such). Restricted Information does not include information which is or becomes part of the public domain through no fault of the Agent, or is required to be disclosed by law, a government authority, or for the purpose of obtaining legal or financial advice.
'You': the Agent and the Thailand Travel Expert jointly and severally.
Any reference in this Agreement to 'writing' or like expressions includes a reference to telex, cable, facsimile, transmission, electronic mail or comparable means of communication.
The headings in this Agreement are for convenience only and shall not affect its interpretation. The Principal reserves the right to amend these terms and conditions at any point in time.

2. THAILAND TRAVEL EXPERT PROGRAM

The Thailand Travel Expert Program (TTEP) is Tourism Thailand’s training program
The TTEP is designed to provide Romanian and Bulgarian travel sellers with the knowledge and skills to promote and sell Thailand as a destination. It offers agents an online platform and training resources to learn about Thailand, helping them to promote and sell the destination more effectively.
There are minimum standards and a series of registration steps to be met before being able to be a travel expert. The Principal reserves the right to refuse registration into the program at any stage.

3. REGISTRATION

On completion of registration (which shall be undertaken electronically by way of the Principal`s website), the Principal shall provide the Nominated Person with electronic access to training materials.
On successful completion of all training modules together with the final examinations, the Nominated Person will be awarded non-exclusive Thailand Travel Expert status.
The award of Thailand Travel Expert status to a Nominated Person shall entitle the Agent as the employer of the Nominated Person to advertise itself as having the services of a Thailand Travel Expert for as long as the Nominated Person remains in the employ of the Agent in accordance with this Agreement.

4. DUTIES OF THE THAILAND TRAVEL EXPERT AND AGENT

The Agent and the Thailand Travel Expert shall use their respective best endeavours to promote and market travel to and tourism in Thailand; they shall conduct the promotion and marketing of travel to and tourism in Thailand with all due care and diligence and shall cultivate and maintain good relations with customers and potential customers in accordance with sound commercial principles.

5. WITHDRAWAL OF THAILAND TRAVEL EXPERT STATUS

The Principal shall be entitled to withdraw a Thailand Travel Expert status immediately if the Principal has reasonable belief that the Thailand Travel Expert is a reputational risk.
If the Thailand Travel Expert status is withdrawn at any time for whatever reason the Agent shall lose the right to hold itself out as having the services of a Thailand Travel Expert and to advertise itself as such.

6. CONFIDENTIALITY

The Agent and the Thailand Travel Expert shall at all times during the continuance of this Agreement and after its termination use their best endeavours to keep all Restricted Information confidential and accordingly not disclose any Restricted Information to any other person; and not to use any Restricted Information for any purpose other than the performance of its obligation under this Agreement.

7. INTELLECTUAL PROPERTY

Nothing in these terms and conditions shall give the Agent or the Thailand Travel Expert any rights in respect of any trade names or trademarks used by the Principal in relation to Thailand Travel Expert status, and the Agent and Thailand Travel Expert hereby acknowledge that except as expressly provided in these Terms and Conditions it shall not acquire any rights in respect thereof, and that all such rights are and remain vested in the Principal. The Agent or Thailand Travel Expert shall not use any trademarks or trade names so resembling those of the Principal as to be likely to cause confusion or deception.

8. INDEMNIFICATION

You agree that under no circumstances shall the Principal be liable for any of Your acts, omissions, debts, or other obligations, or those employees, agents, or representatives in connection with dealings which You may have with, or services You may provide to, any consumers referred by the Principal. You further agree to indemnify and hold the Principal harmless from and against any and all claims, lawsuits, or actions of any nature, and those costs of defending against such claims, lawsuits or actions (including attorneys' fees), arising directly or indirectly from, as a result of, or in connection with dealings which You, Your employees, agents, or representatives You may have with, or services which You, Your employees, agents, or representatives may provide to, any consumer referred by the Principal.

9. APPLICABLE LAW AND DISPUTE RESOLUTION

Any dispute arising under this Agreement or from Your participation in the Thailand Travel Expert Program shall be governed by the laws of Romania. You agree to submit any dispute arising under or concerning this Agreement to the courts of Romania.

10. LICENCE TO USE LOGO

The Principal is the owner of the Thailand Travel Expert Program name and logo ('the Trademark'). The Principal does not grant You the license to use the Trademark under any circumstances.

11. ENTIRE AGREEMENT

The Agreement shall constitute the entire agreement between You and the Principal regarding Your participation in the Thailand Travel Expert Program, and supersedes any prior agreements between You and the Principal relating to the Program.

12. EFFECT OF UNENFORCEABLE PROVISION

In the event that any provision of this Agreement is held unenforceable, invalid, or contrary to public policy, the remainder of this Agreement will remain in full force and effect notwithstanding.

13. PRIVACY NOTICE

This Notice explains when and why we collect personal information about people who register with us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We might change this Notice from time to time so please check this page occasionally to ensure that you are happy with any changes. By registering with this website you are agreeing to be bound by this Notice but you are not sacrificing your rights i.e. your right of access; right to rectification; right to restrict processing; right to object; right to erasure; and right to complain.

We value your privacy and assure you that all personal information You provide to us will be treated in accordance with the EU Regulation 2016/679 (GDPR) and the above terms and conditions. By joining the Program, You consent to the following:
(a) Storage of Your personal information on databases owned or authorized by Representative office of the Tourism Authority of Thailand for Romania and Bulgaria
(b) The disclosure of Your personal information to our airline partners, for the sole purpose of possible Awarding Programs
The personal information we collect will include your name, email address, telephone number and the name of the agency you work for.

We will also record your progress through the courses for which you register together with your test scores.

We will also collect information about your interaction with our website including your IP address and which pages you visit. See our Cookies Policy.

What do we do with your personal information?
If you register with us, we will use your data to maintain e-mail contact with you, preferably at an email address that is personal to you.

In the legitimate interest of the Representative office of the Tourism Authority of Thailand in Romania and Bulgaria we may use your information to:

•    Process your registration with the online training program selected by you;
•    Provide information about the program for which you have registered;
•    Issue completion certificates;

In addition, with your consent, we will use your email address to send you communications which may include: product updates; competitions and incentives; news about new courses; and event information.
How long do we keep your information for?
We will hold your personal information on our systems for as long as you require to use our services. You can choose to amend or delete your information at any time by sending us an e-mail at tatbuh@thailanda.ro

In order to minimize any risk to your personal information, if you remain totally inactive on our system for more than 5 consecutive years all of your data will be automatically deleted. You will of course be able to register again at any time and start afresh.

Transferring your information outside Europe
We use Google Analytics as our data processor for website statistics (your interaction with our website including your IP address and which pages you visit).
We use Youtube for video content. If you play the video, all your interactions with the video player are performed directly from youtube servers.
For more information about Google GDPR compliance visit this page
As a representative office of Thailand, we may send the details such as name, agency and test results to our head office which is based outside the European Union (EU). Thailand is not bound by data protection laws similar to those in the EU. By submitting your personal data, you’re agreeing to this transfer, storing or processing outside of the EU. However we will take steps to ensure that appropriate security measures are taken so that your privacy rights continue to be protected as outlined in this Notice.

What happens when you follow links on the site
If you follow links to other sites from our website your data will be subject to the privacy policies of those sites. You should refer to these policies before providing your data.

If, at any stage, you change your mind about the given consent and want your personal information to be permanently deleted, please send us an email at tatbuh@thailanda.ro